Shipping policy
At Pigeon Picks, we are committed to delivering your orders safely, efficiently, and in a timely manner. Please review our shipping policy below for full details on how we process and ship orders.
Order Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays. During high order volumes, processing may take slightly longer, but we will always keep you informed.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Delivery times vary depending on your location:
- Domestic Shipping: 3–7 business days
- International Shipping: 7–15 business days (may vary depending on customs and destination country)
Please note that delivery times are estimates and may be affected by external factors such as courier delays, weather conditions, or customs clearance.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with your tracking number and a link to track your package in real time.
Shipping Carriers
We work with trusted shipping partners to ensure reliable and secure delivery of all orders. The carrier used may vary depending on your location and order size.
Incorrect Address Disclaimer
It is the responsibility of the customer to ensure that the shipping address provided is accurate. Pigeon Picks is not responsible for orders delivered to incorrect or incomplete addresses provided at checkout.
Lost or Delayed Packages
If your order is significantly delayed or appears to be lost, please contact our support team. We will work with the carrier to resolve the issue as quickly as possible.
Customs, Duties & Taxes
For international orders, customs fees, import duties, or taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer.